In the unlikely event that you are unhappy with your order, we send you the wrong item or an item arrives damaged etc. please contact us as soon as you receive your order by emailing us at hello@studiohop.co.uk. We can then come back to you with the full return details.
Excluding personalised items (see below), we allow 30 days for customers to return any unwanted item(s) for exchange or refund provided the items are returned unused and in their original packaging. Delivery charges are non-refundable unless you have been supplied with the wrong item or receive a damaged item.
When returning items to us, please always use a tracked service such as Royal Mail Recorded Delivery as any item lost in transit will be the senders responsibility.
Personalised goods (monogrammed etc): Items that have been personalised to your specification are not covered by the Distance Selling Regulations and are excluded from the 30 day returns policy unless they have been delivered to you faulty. It is therefore essential that you carefully check any personalisation requests you make for any errors during the checkout processes as spelling errors cannot be corrected once the order is placed. What you enter as your personalisation text will be what we print, even if they look incorrect and do not follow normal spelling or grammar rules. We reserve the right to not print offensive messages on items.
Damaged / faulty goods: Should you receive a faulty or damaged item please contact us as above and we will arrange to replace/refund you (including shipping). If you send a photograph showing the problem matters are also often sorted out more quickly.
If you are sending an item back to us from outside the UK please complete a customs declaration form as "COMMERCIAL GOODS RETURNED FOR REFUND" which you then attach to the order.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@studiohop.co.uk.
The above terms form part of our contract with you but they do not affect your statutory rights.